Last updated: 20/08/2024
This document is a legal binding agreement between K J Cleaning Services and the client. Both parties commit to ensuring that their respective obligations outlined in this agreement comply with all applicable statutory regulations and codes of conduct.
The client acknowledges that any utilisation of the company’s services whether through email, telephone, Facebook or our website constitutes acceptance of these Terms and Conditions. Unless explicitly agreed upon in writing by a director of the Company, these Terms and Conditions shall supersede any other terms of business or purchase conditions presented by the Client. The Company retains the right to modify any portion of these Terms and Conditions without prior notice.
Confidentiality
K J Cleaning Services commits to maintaining the security and confidentiality of keys and any other client information. All Cleaners subcontracted by K J Cleaning Services have signed a policy agreement safeguarding personal information, such as door codes and personal mail, which can be made available upon request.
Payments
All payments for work carried out MUST be paid by the date stated on the invoice. K J Cleaning Services reserves the right to charge interest on overdue invoices at a rate of 8%. If the Company refers the Client’s account to a third party for collection, additional costs may be incurred. Failure to settle outstanding funds may result in services being cancelled without notice and court proceedings.
If the Cleaners cannot access the property due to circumstances beyond their control, a fee of 50% of your clean will be charged. This is cover staffs fuel and time wasted.
For End of Tenancy and Carpet Cleans we require a non refundable deposit of £50.00 payable at the time of the booking, with the remaining balance due once the clean has been completed.
If any emergency or out of hours call outs are required there will be a £5.00 call out charge. Extra charges will be applied depending on reason for call out.
Holiday Accommodation Cleaning
K J Cleaning Services will provide all cleaning materials. We will make sure to liaise with owners reguarding any issues we may come across during our clean. This includes damage to property, missing items and condition property was left in by guests. Photo evidence will be provided at all times.
We will provide a welcome pack included in your price for your guests. Included in these welcome packs are:
• Tea, Coffee, Sugar & Milk Sachets
• Sponge, Washing Up Liquid, Cloth & Tea Towel
• 1 Toilet Roll per toilet.
Timings:
Caravans: Our standard cleaning time is set at a minimum of 40 minutes to 1 hour depending if beds need to be made. If your guests have left the caravan in an unacceptable condition, we will send photos and if a deep clean is required you will be charged extra for your clean.
1-2 Bed Holiday Let: Our Standard Cleaning Time is set at 1-2 hours. As above if guests have left your property in a particularly untidy state a deep clean will be required and extra charges will be added.
3+ Bed Holiday Let: Standard cleaning time will depend on size - How many bedrooms & Bathrooms and if beds need to be made. Again if guests have left the property unacceptable a deep clean will be required and you will be charged extra.
Bed Linen:
We ask all owners to supply at least 2 sets of bed linen and if laundry service is required this will be charged on a per room basis. We will wash, dry and re make beds up for your next guests. Please note if you provide towels these will be charged at an extra cost.
* We do not currently provide bed linen *
We require a minimum of 7 days notice if you need to add linen to your change over clean and would like beds to be made up.
Under 7 days notice and no later then 48hrs prior to your clean, linen will be provided but beds will not be made.
Unfortunately linen will not be provided if you give under 48hrs notice.
Access to Caravans:
All owners must have a key safe with keys located outside the caravan to allow us quick and easy access. We do not have time to go to reception to collect and drop off keys, especially in peak times. If we cannot gain access to your caravan due to no fault of our own 50% of the cleaning charge still applies due to wasted time.
Check In and Check Out Times:
We ask all of our owners to have a 10am-11am check out and 3pm - 4pm check in. This allows our staff plenty off time to get cleans and bed linen ready for your guests. If owners are coming to the caravans themselves please do not ask us to clean your caravan early as we have to prioritise all caravans that are going out to guests first.
Early check ins/Late check outs - if you have a guest that is asking for an early check in/check out please make sure you ask us first for our availability. During peak times this may not possible so please always ask us.
Commercial Cleaning
Cleaning materials will be provided by K J Cleaning Services if necessary, but the Client is responsible for other equipment unless specified in a specialist cleaning booking. All equipment must be safe and operational without requiring specialized skills.
Instructions for complex equipment must be provided by the Client, along with running water, hot water if needed, electricity, and sufficient light at the premises. If a tailored cleaning is required, a detailed list of cleaning tasks must be provided by the Client.
Deep Cleans
Deep Cleans are individually priced based on the size, property’s current condition and specifications. Cleaners may move furniture during Deep Cleans, but only items requiring one person to move. Cleaning at height requires a safe step ladder provided by the Client. Cleaners will not move television units unless safely unplugged.
End of Tenancy Cleans
End of Tenancy Cleans are individually priced based on the size, property’s current condition and specifications. A non-refundable deposit of £50.00 is required upon booking. The property must be empty before we can carry out the clean. If property is furnished cleaners may move furniture, but only items requiring one person to move. Cleaning at height requires a safe step ladder provided by the client. Please note we don't currently provide large waste removal.
Carpet & Upholstery Cleaning
Carpet & Upholstery Cleans are individually priced based on the number of rooms and the current condition of the carpets and upholstery.
A deposit of £30.00 is required upon booking for carpet cleans.
Your carpet will be only slightly damp to the touch after your cleaning. Most carpets typically need 3 - 4 hours to dry completely. However, it could take up to 24 hours to dry depending on the time of year your carpets are cleaned, and the air circulation, humidity and temperature in your home
Upholstery will take 4 - 5 hours to dry on average depending on temperature.
Cancellation:
Clients may change a cleaning day or time with 48 hours notice, subject to availability. The Company cannot guarantee the availability of the same Cleaner for rescheduled services.
The Company operates between 9 am and 6 pm, Monday to Friday, including Bank Holidays.
The Company does not operate on Christmas Day, Boxing Day, or New Year’s Day.
Communication is checked between 9 am and 7 pm, Monday to Saturday. Any communications outside these hours will be received on the next working day at 8 am.
The Company has the right to retain the deposits as a cancellation fee for Deep Cleans, End of Tenancies and Carpet cleans cancelled within less than 48 hours before the job.
In the event of a cancellation without a 48-hour notice, 50% of your cleaning fee must be remitted.
Claims:
The Client agrees that the Company will rectify any reported problems within 24 hours of service completion. Entry to the location of the claim may be required promptly to address the issue.
The Client must inspect the work immediately upon completion and point out any outstanding issues to the Cleaners whithin 24 hours. Any refunds or adjustments must be requested directly from the Company and are subject to approval.
While the Company makes every effort to avoid breakages, accidents can occur. Identical replacement is attempted but not guaranteed. Irreplaceable items should be stored away, and all fragile items must be secured or removed.
In the event of confirmed damage caused by Cleaners, the Company will attempt to repair the item at its cost. If repair is not possible, the Company will credit the customer with the item’s present actual cash value toward a like replacement from a Company source.
The Company’s public liability insurance covers damages caused by a Cleaner contracted by the Company. The Company is not responsible for damage due to faulty or improper installation of any item. All surfaces are assumed sealed and ready to clean without causing harm.
Key replacement/locksmith fees are covered only if keys are lost by our cleaners.
Complaints:
Complaints or feedback must be submitted within 24 hours of service completion. All services are considered satisfactory unless a complaint is received within a reasonable time.
The Company will thoroughly investigate and attempt to resolve any complaint to the Client’s satisfaction. The Company offers a guarantee, and if the Client is dissatisfied with specific cleaning areas, the Cleaners will re-clean those areas free of charge.
The Client agrees to allow the Company to re-clean disputed areas/items or repair damaged items before attempting to clean them independently or arranging third-party services. Failure to do so voids the Company Guarantee.
Liability:
The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation suffered by the Client. This includes failure to carry out services due to factors beyond our control, late arrival of Cleaners, existing damage to the Client’s property, non-satisfactory results due to actions of the Client or third parties, odours arising during or after cleaning, and breakages or accidents in commercial Client’s premises.
The Company is not liable for any damages resulting from factors such as lack of ventilation or heating. In the event of breakages or accidents in the commercial Client’s premises, the responsibility falls under the business owner’s insurance.
By agreeing to these Terms and Conditions, the Client acknowledges and accepts the limitations of the Company’s liability under various circumstances